Jenny Sky Is The Limit

EVA Air, a member of Star Alliance and based in Taiwan, operates a route from London to Bangkok, with the same flight continuing to Taipei (thanks to the fifth freedom of the air). As a typical full-service carrier, EVA Air maintains a mixed fleet of Airbus and Boeing aircraft. Renowned in the aviation industry, the airline has received numerous awards from recognised organizations, including Skytrax. I was genuinely excited about the opportunity to experience their service.

The web check-in process was seamless and efficient. I used the airline’s app to conveniently add my boarding pass to my iPhone wallet. The airport gate staff was attentive in keeping passengers informed about the flight status. While enjoying a tranquil wait at the Star Alliance lounge, strategically located just opposite the boarding gate (in the same gate area that Avianca typically departs from), I only needed to present myself at the gate approximately 15 minutes before the scheduled departure time.

I flew on a Boeing 777-ER, configured with a 3-3-3 seating layout across three cabin classes: economy, premium economy, and business, accommodating a total of 333 passengers. I was seated in the economy section. Upon boarding, I quickly noticed that the plane was quite full, and my initial hopes of securing a row of empty seats were dashed. The flight appeared to be at around 90% capacity.

I appreciated the friendly and welcoming demeanour of the flight attendants, who made eye contact, greeted passengers with a smile, and set a positive tone. Opting for my usual window seat, I immediately felt a sense of comfort. The seat provided generous legroom, surpassing many other airlines I’ve flown with on journeys to Latin America. It seemed to be the latest version of this aircraft, featuring a 33-inch seat pitch. This setup allowed me to move in and out of my seat with ease, minimizing disruption to my fellow passengers.

The toilets maintained impeccable cleanliness throughout the flight, and a thoughtful touch was the inclusion of complimentary amenities such as toothbrushes, toothpaste, eye masks, and other toiletries.

As it was an overnight flight, two meal services were offered: dinner and breakfast – and I found both to be of high standard. I had pre-ordered a special meal, which was promptly delivered to my seat ahead of the other passengers.

The personal screen was approximately 15 inches, a good size for an economy cabin. However, I found the in-flight entertainment (IFE) a bit disappointing, as it seemed primarily designed for the Asian market. Overall, it was a delightful airline experience, and I hope to have the opportunity to fly with EVA Air again in the future.

My Rating from 1 – 5 * is:

• Service: *****
• Aircraft configuration *****
• IFE (In-flight Entertainment): ***
• Meals *****